Frequently Asked Questions About Our Consulting Services

Turning Business Challenges into Structured, Practical and Measurable Solutions

Mattan Consulting Limited provides professional consulting, advisory, training, governance, credit management and organizational development services to businesses, government institutions, SACCOs, associations, NGOs and other organizations.

Our approach is practical: we do not simply identify problems—we help organizations understand them, develop solutions, implement improvements and measure results.

1. GENERAL QUESTIONS ABOUT MATTAN CONSULTING

1.1 What does Mattan Consulting do?

Mattan Consulting provides management and business advisory services designed to help organizations improve performance, strengthen systems, manage risks, develop people and achieve sustainable growth.

Our service areas include:

• Strategic Planning and Management Consultancy
• Business Advisory and Business Growth
• Management Training and Capacity Building
• Institutional Policies and Standard Operating Procedures
• Team Building and Organizational Development
• Change Management
• Outsourced Credit Control
• Debt Collection and Recovery
• Payment Negotiation and Dispute Resolution
• Invoice and Receivables Management
• Revenue Assurance
• Membership Management
• Organizational and Institutional Development
• Business and Management Research

Our objective is to become more than a consultant to our clients. We aim to become a trusted management partner that helps management move from ideas to implementation and from problems to measurable results.

1.2 Why should an organization engage Mattan Consulting?

Many organizations do not fail because they lack talented people. They struggle because their strategy, systems, processes, people and accountability mechanisms are not sufficiently aligned.

Mattan Consulting helps management answer important questions such as:

• Where are we going?
• Why are we not achieving our targets?
• Where are we losing revenue?
• Why are customers not paying on time?
• Are our employees equipped to deliver?
• Are our policies actually being implemented?
• Are our governance structures effective?
• What should we change—and how do we implement it?

We combine consulting, analysis, training and implementation support so that recommendations can translate into practical organizational improvements.

1.3 Does Mattan Consulting only provide reports?

No.

A report is useful only if it helps management make better decisions.

Depending on the assignment, Mattan can support the client through:

• Assessment and diagnosis
• Research and analysis
• Strategy development
• Policy and process design
• Implementation planning
• Training and capacity building
• Monitoring and review
• Performance improvement

This means our engagement can go beyond producing a document to helping the organization put the recommendations into practice.

1.4 What types of organizations can engage Mattan Consulting?

Our services can be tailored for:

• Private companies
• SMEs
• Large corporations
• Government institutions
• County governments
• NGOs and development organizations
• SACCOs and membership organizations
• Professional associations
• Schools and educational institutions
• Healthcare organizations
• Manufacturing businesses
• Retail businesses
• Insurance-related businesses
• Agricultural and agribusiness organizations
• Service-sector businesses
• Start-ups and growing enterprises

1.5 Can a small business engage Mattan Consulting?

Absolutely.

Consulting should not be viewed as something reserved for large corporations.

A growing business may actually benefit significantly from early intervention because it can establish appropriate systems before inefficiencies become expensive.

Mattan can provide a focused assignment addressing one particular problem or develop a broader business improvement programme.

1.6 How does Mattan Consulting determine what a client needs?

We begin by understanding the client’s situation rather than immediately prescribing a solution.

Depending on the assignment, we may review:

• Organizational structure
• Financial and operational information
• Existing policies
• Processes and workflows
• Performance reports
• Customer information
• Receivables
• Human resource practices
• Governance structures
• Risk areas
• Management concerns
• Existing strategic plans

We then identify gaps, priorities and opportunities before recommending the appropriate intervention.

2. STRATEGIC PLANNING AND MANAGEMENT CONSULTANCY

2.1 What is strategic planning?

Strategic planning is the process through which an organization determines where it wants to go, how it will get there and how it will measure progress.

A good strategy connects:

Vision → Strategic Priorities → Objectives → Activities → Resources → KPIs → Results

Mattan helps organizations transform broad ambitions into practical strategic direction.

2.2 Does Mattan develop complete strategic plans?

Yes.

Depending on the organization’s requirements, a strategic planning assignment can cover:

• Situational analysis
• Stakeholder analysis
• SWOT analysis
• PESTEL analysis
• Competitive analysis
• Vision and mission
• Core values
• Strategic priorities
• Strategic objectives
• Key result areas
• Performance indicators
• Implementation matrix
• Resource requirements
• Risk management
• Monitoring and evaluation framework
• Annual action plans

2.3 What if we already have a strategic plan?

You may not need a new plan.

Mattan can conduct a Strategic Plan Review to determine:

• What has been achieved?
• What remains outstanding?
• Which objectives are no longer relevant?
• Why have some initiatives failed?
• Are resources aligned with priorities?
• Are KPIs being monitored?
• Is management accountable for implementation?

Sometimes the problem is not the strategy—it is strategy execution.

2.4 How can Mattan help us implement our strategy?

We can translate the strategic plan into departmental and individual actions.

This may include:

• Annual implementation plans
• Departmental work plans
• Key Performance Indicators (KPI)
• Performance dashboards
• Responsibility matrices
• Review meetings
• Management reporting
• Strategy review sessions

The goal is to ensure the strategic plan does not become a document that sits on a shelf.

2.5 Can Mattan facilitate our strategic planning retreat?

Yes.

We can design and facilitate strategic planning workshops and retreats involving:

• Board members
• Senior management
• Department heads
• Key employees
• Other relevant stakeholders

The sessions can be structured around evidence, organizational realities and future opportunities rather than simply producing a generic SWOT analysis.

2.6 How do we know whether we need strategic planning?

You should consider strategic planning if:

• Growth has stalled
• Departments are working in different directions
• Management lacks clear priorities
• Employees do not understand organizational objectives
• Resources are being consumed without clear results
• Competitors are changing faster than your organization
• Management is constantly reacting instead of planning
• Your existing strategy is outdated

If several of these situations sound familiar, a strategic review may be worthwhile.

3. BUSINESS ADVISORY AND BUSINESS GROWTH

3.1 What is business advisory?

Business advisory involves helping management make informed decisions about business performance, growth, operations, risks and opportunities.

Rather than giving generic business advice, Mattan examines the specific circumstances of the organization.

3.2 What business problems can Mattan help us address?

Potential areas include:

• Business growth
• Operational inefficiencies
• Revenue challenges
• Customer retention
• Cost management
• Organizational structure
• Market expansion
• Business model review
• Performance management
• Process improvement
• Risk management
• Management systems
• Business restructuring

3.3 Can Mattan help a business that is experiencing slow growth?

Yes.

We can conduct a business performance and growth diagnostic to examine areas such as:

Market → Customers → Products → Pricing → Sales → Operations → Costs → People → Cash Flow → Strategy

The objective is to identify the constraints preventing growth and determine which interventions are most likely to improve performance.

3.4 Can you help us identify new business opportunities?

Yes.

Depending on the assignment, research may cover:

• Market opportunities
• Customer needs
• Competitor positioning
• New products
• New services
• New geographic markets
• Strategic partnerships
• Distribution opportunities

The outcome can help management make decisions based on evidence rather than assumptions.

3.5 Can Mattan conduct a business diagnostic before we invest more money?

Yes.

This can be particularly useful where management is considering:

• Expansion
• Branch opening
• New products
• New markets
• Major investment
• Business restructuring
• Technology investment

The diagnostic can identify potential risks and opportunities before significant resources are committed.

4. MANAGEMENT TRAINING AND CAPACITY BUILDING

4.1 What type of training does Mattan provide?

Mattan provides customized management and professional development programmes covering areas such as:

• Strategic Management
• Leadership and Governance
• Supervisory Management
• Strategic Human Resource Management
• Customer Service
• Credit Management
• Debt Collection and Recovery
• Performance Management
• Team Building and Team Cohesion
• Change Management
• Communication
• Corporate Governance
• Business Development
• Sales Management
• Risk Management
• Policy implementation
• Management skills

4.2 Are your training programmes customized?

Yes.

We can design programmes around the organization’s:

• Industry
• Organizational objectives
• Employee skill gaps
• Management challenges
• Policies
• Processes
• Performance expectations

This is important because a generic training programme may be informative but not necessarily solve the organization’s actual problem.

4.3 Can training be conducted in-house?

Yes.

In-house programmes can be delivered at the client’s premises, an agreed venue or another suitable location.

Customized in-house training can also be structured around the organization’s actual case studies and operational challenges.

4.4 Can Mattan conduct a Training Needs Assessment?

Yes.

A Training Needs Assessment can identify:

• Current competency levels
• Required competencies
• Performance gaps
• Priority training areas
• Departmental development needs
• Management development requirements

The result can be used to develop an annual training and capacity-building programme.

4.5 Can Mattan develop an annual training plan?

Yes.

We can develop a structured training calendar aligned with organizational priorities, competencies and departmental requirements.

5. INSTITUTIONAL POLICIES AND STANDARD OPERATING PROCEDURES

5.1 Why does an organization need policies?

Policies establish the rules and principles that guide organizational decisions and behaviour. Without clear policies, organizations may rely excessively on individual judgment, creating inconsistency and risk.

5.2 What policies can Mattan develop?

Depending on the organization, we can assist with policies relating to:

• Human resources
• Finance and Procurement
• Credit management
• Debt collection
• Customer service
• Risk management
• Leadership and Governance
• Information management
• Data protection
• Conflict of interest
• Complaints management
• Revenue assurance
• Membership management
• Performance management
• Business continuity
• Administration

5.3 What is an SOP?

A Standard Operating Procedure explains how a task or process should be performed.

For example, a credit-control SOP may specify:

Invoice → Due Date → Reminder → Follow-up → Escalation → Negotiation → Collection → Dispute Resolution → Legal Escalation

5.4 Can Mattan document our existing processes?

Yes.

We can map existing processes, identify weaknesses and document improved procedures. This is particularly useful where an organization depends heavily on institutional knowledge held by a few employees.

5.5 Can policies be reviewed after implementation?

Yes.

Policies should evolve as the organization, technology, risks and regulatory environment change. Mattan can conduct periodic policy reviews and recommend improvements.

6. TEAM BUILDING AND ORGANIZATIONAL DEVELOPMENT

6.1 Why does an organization need team building?

Team performance is affected by:

• Communication
• Trust
• Leadership
• Accountability
• Conflict Management Skills
• Role clarity
• Shared objectives

Team building can help employees understand how their individual contributions affect organizational performance.

6.2 Is team building simply recreational activities?

Not necessarily.

Mattan can structure team-building programmes around specific organizational objectives such as:

• Communication
• Leadership
• Collaboration
• Problem-solving
• Trust
• Accountability
• Customer orientation
• Change readiness

6.3 Can you conduct team-building programmes for management teams?

Yes.

Executive and management teams may require a different type of intervention from general employee teams.

A management team programme can focus on:

• Strategic alignment
• Leadership
• Decision-making
• Accountability
• Conflict management
• Communication
• Organizational priorities

7. CHANGE MANAGEMENT

7.1 Why do organizational changes sometimes fail?

Organizations may introduce good ideas but fail to achieve results because employees do not understand:

• Why the change is necessary
• What will change
• How their roles will be affected
• What is expected of them
• What support will be provided

7.2 Can Mattan help us manage organizational change?

Yes.

We can support change initiatives through:

• Change readiness assessment
• Stakeholder analysis
• Communication planning
• Change implementation plans
• Leadership alignment
• Employee engagement
• Training and Capacity Building
• Resistance management
• Monitoring

7.3 Can Mattan Consulting help with restructuring?

Yes.

Where restructuring is required, we can support the organizational and management aspects of the process, including organizational design, role clarification, process review, communication and implementation planning.

Where legal or employment-law advice is required, appropriate qualified legal professionals shall be engaged.

8. OUTSOURCED CREDIT CONTROL DEPARTMENT

8.1 What is outsourced credit control?

Outsourced credit control means engaging Mattan Consulting to perform agreed credit-management functions on behalf of an organization. Instead of building a large internal credit-control department, an organization can outsource selected activities to a specialist team.

8.2 Why should a company outsource credit control?

Uncontrolled receivables can affect:

• Cash flow
• Working capital
• Profitability
• Ability to pay suppliers
• Business growth
• Borrowing requirements

A business may make good sales and still experience financial pressure because customers are not paying on time.

8.3 What does an outsourced credit-control function include?

Depending on the engagement, Mattan Consulting may support:

• Customer credit assessment
• Credit terms review
• Invoice tracking
• Receivables ageing
• Payment reminders
• Customer follow-up
• Promise-to-pay monitoring
• Debtor reporting
• Escalation management
• Collection coordination
• Dispute identification
• Management reporting

8.4 Can Mattan Consulting manage our entire credit-control department?

Yes, subject to the scope agreed with the client.

The engagement can be structured as:

Full Outsourcing

or

Partial Outsourcing

or

Credit-Control Support

This gives organizations flexibility depending on their internal capacity.

8.5 What reports can management receive?

A credit-control reporting system can include:

• Total receivables
• Current receivables
• Overdue receivables
• Ageing analysis
• Collection performance
• Promise-to-pay status
• Disputed invoices
• High-risk accounts
• Collection actions
• Recovery trends

9. DEBT COLLECTION AND RECOVERY

9.1 What is Mattan’s debt collection service?

Mattan provides structured debt collection and recovery support for organizations seeking to recover overdue receivables.

Our approach can progress through:

Demand → Engagement → Follow-up → Negotiation → Payment Arrangement → Monitoring → Escalation

Where appropriate, clients can obtain legal advice or pursue formal legal remedies through qualified advocates.

9.2 What types of debts can Mattan help recover?

Subject to assessment and applicable law, assignments may include:

• Trade debts
• Commercial receivables
• Rent arrears
• Service-related debts
• Institutional debts
• Membership-related arrears
• Contractual receivables
• Long-outstanding invoices

9.3 Do you immediately threaten debtors with legal action?

Our preferred approach is professional and structured. The objective is to recover the money while preserving commercial relationships where possible.

Depending on the circumstances, the process may involve:

• Verification of the debt
• Review of supporting documentation
• Initial communication
• Demand and Follow-up
• Payment negotiation
• Settlement proposal
• Payment monitoring
• Escalation where necessary

9.4 Can Mattan Consulting negotiate payment plans?

Yes.

Where a debtor demonstrates willingness to settle but cannot pay the full amount immediately, Mattan can assist with structured payment negotiations.

Any settlement arrangement remains subject to the client’s authority and approval.

9.5 Can you handle disputed debts?

Yes.

Not every overdue account is simply a refusal to pay. Some involve:

• Invoice disputes
• Service disputes
• Contract interpretation
• Unreconciled accounts
• Claims of payment
• Credit notes and Offsets
• Quality complaints

Mattan can help establish the nature of the dispute, reconcile information and facilitate negotiations toward resolution.

9.6 How do you protect client relationships during debt recovery?

Professional debt recovery should be firm without being unnecessarily confrontational. Our objective is to communicate clearly, document engagements, provide opportunities for resolution and escalate matters proportionately.

9.7 Is debt collection compliant with data protection requirements?

Debt recovery frequently involves personal and financial information, so appropriate data-handling controls are important.

Kenya’s Data Protection Act regulates the processing of personal information and establishes rights for data subjects as well as obligations for organizations handling personal data.

Mattan’s processes have been structured around lawful processing, confidentiality, appropriate access controls, accurate records and responsible handling of debtor information.

10. PAYMENT NEGOTIATION AND DISPUTE RESOLUTION

10.1 What is payment negotiation?

Payment negotiation is the structured process of helping a creditor and debtor reach an acceptable arrangement for settling an outstanding obligation.

It may involve:

• Full settlement
• Instalment arrangements
• Settlement timelines
• Payment schedules
• Negotiated compromises where authorized
• Documentation of agreed terms

10.2 Why negotiate instead of immediately litigating?

Litigation can be appropriate in some circumstances, but negotiated settlement may sometimes produce a faster and more commercially practical outcome.

The key question is:

What is the most effective way of converting an outstanding claim into actual payment?

10.3 Can Mattan Consulting facilitate commercial disputes?

Yes, where the matter falls within the agreed scope.

We can facilitate discussions between parties, help identify areas of disagreement and work toward a commercially acceptable resolution.

This does not replace formal legal representation where legal proceedings or legal advice are required.

11. INVOICE AND RECEIVABLES MANAGEMENT

11.1 Why are invoices important to cash flow?

An invoice is not merely an accounting document. It is the beginning of the receivables cycle. If invoices are inaccurate, delayed, poorly documented or not followed up, the organization may experience unnecessary delays in payment.

11.2 What does receivables management involve?

Mattan Consulting can help organizations establish processes for:

• Invoice monitoring
• Due-date tracking
• Ageing analysis
• Customer follow-up
• Payment commitments
• Dispute identification
• Escalation
• Collection reporting

11.3 Can Mattan identify why customers are not paying?

Yes.

A receivables diagnostic can investigate whether delayed payment is caused by:

• Customer cash-flow problems
• Invoice errors
• Missing documentation
• Internal approval delays
• Disputes
• Weak follow-up
• Incorrect billing
• Contractual issues
• Poor credit terms

The solution may therefore be more than simply “calling the debtor.”

12. REVENUE ASSURANCE

12.1 What is revenue assurance?

Revenue assurance is the process of ensuring that revenue that should be earned, billed, collected and accounted for is not lost through errors, process weaknesses, fraud, system gaps or poor controls.

12.2 Where can revenue leakage occur?

Potential leakage points include:

Contract → Service Delivery → Billing → Invoice → Collection → Reconciliation → Accounting

A weakness at any point can affect revenue.

12.3 What can Mattan review?

Depending on the assignment:

• Billing processes
• Contracts
• Pricing
• Discounts
• Credit notes
• Invoice completeness
• Receivables
• Collections
• Reconciliations
• Revenue reports
• Process controls
• Exception reports

12.4 Who needs revenue assurance?

Revenue assurance is relevant to organizations where:

• There are high transaction volumes
• Services are billed periodically
• Multiple departments influence billing
• Customers have negotiated terms
• Credit notes and adjustments are common
• Revenue is generated through multiple channels

13. MEMBERSHIP MANAGEMENT

13.1 What is membership management?

Membership management involves managing the relationship between an organization and its members.

It can be particularly important for:

• SACCOs
• Associations
• Professional bodies
• Cooperatives
• Clubs
• Unions and member-based institutions
• NGOs and networks

13.2 What can Mattan help with?

Services can include:

• Membership registration
• Membership database management
• Membership categorization
• Subscription monitoring
• Renewal management
• Member communication
• Member engagement
• Membership reporting
• Retention strategies
• Member satisfaction assessment

13.3 How can membership management improve revenue?

An organization may lose revenue because members:

• Forget to renew
• Stop participating
• Do not understand benefits
• Are not contacted consistently
• Have outdated records
• Do not receive timely communication

A structured membership-management system can improve engagement and retention.

13.4 Can Mattan help us develop a membership strategy?

Yes.

The strategy can address:

Recruitment → Onboarding → Engagement → Value Delivery → Renewal → Retention

The goal is to make membership valuable enough that members have a reason to remain engaged.

14. INSTITUTIONAL DEVELOPMENT

14.1 What is institutional development?

Institutional development focuses on strengthening an organization’s ability to operate effectively and sustainably.

It may involve:

• Structure
• Governance
• Policies
• People
• Processes
• Systems
• Strategy
• Performance management

14.2 When does an organization need institutional development?

It may be appropriate when:

• The organization is growing rapidly
• Roles are unclear
• Management systems are weak
• Employees operate differently across departments
• Policies are outdated
• Accountability is unclear
• The organization is preparing for expansion
• Donors, regulators or stakeholders require stronger systems

15. MANAGEMENT RESEARCH AND ORGANIZATIONAL RESEARCH

15.1 Does Mattan Consulting conduct research?

Yes.

Mattan can conduct research designed to support management decisions.

Research may cover:

• Market studies
• Customer satisfaction
• Employee satisfaction
• Stakeholder analysis
• Competitor analysis
• Organizational assessments
• Feasibility studies
• Business research
• Institutional assessments
• Performance studies

15.2 Why should an organization conduct research before making a major decision?

Because management decisions based purely on assumptions can be expensive.

Research can provide evidence about:

• What customers want
• What employees experience
• What competitors are doing
• Where opportunities exist
• Where risks exist
• What stakeholders expect

15.3 Can Mattan Consulting design surveys and collect data?

Yes.

Depending on the assignment, research can involve:

• Questionnaires
• Interviews
• Focus groups
• Stakeholder consultations
• Document review
• Data analysis
• Benchmarking
• Field research

16. DATA PROTECTION AND INFORMATION GOVERNANCE

16.1 Why should businesses care about data protection?

Organizations increasingly hold information about:

• Customers
• Employees
• Suppliers
• Members
• Debtors
• Directors
• Business partners

Poor handling of this information can create legal, financial and reputational risks.

16.2 Can Mattan help an organization improve its data-handling processes?

Yes.

Subject to the scope of the engagement, we can help review:

• Data collection
• Data access
• Data storage
• Records management
• Information-sharing procedures
• Internal policies
• Staff awareness
• Data-processing workflows

The Data Protection Act requires appropriate safeguards and establishes principles governing personal-data processing.

17. CAN MATTAN COMBINE DIFFERENT SERVICES?

17.1 Can I engage Mattan for more than one service?

Yes.

In fact, many organizational problems overlap.

For example:

Poor collections may require:

Credit Control + Receivables Management + Debt Collection + Payment Negotiation

Similarly:

Poor organizational performance may require:

Strategic Planning + HR + Training + Policies + Performance Management

This integrated approach can prevent management from treating symptoms while leaving the underlying problem unresolved.

17.2 Can Mattan provide an integrated organizational assessment?

Yes.

A broader diagnostic can examine:

Strategy + Structure + People + Processes + Finance + Customers + Governance + Risk + Performance

Management can then prioritize interventions according to urgency, impact and available resources.

18. HOW DOES THE CONSULTING ENGAGEMENT WORK?

18.1 What happens after I contact Mattan?

A typical engagement can follow these stages:

1. Initial Discussion

We understand the challenge.

2. Preliminary Assessment

We identify the information required.

3. Scope Definition

We agree what will be covered.

4. Proposal

We present the methodology, deliverables, timelines and professional fees.

5. Engagement

The parties agree on the assignment and terms.

6. Diagnosis/Research

We collect and analyse relevant information.

7. Recommendations

We present practical solutions.

8. Implementation Support

Where required, we help put the recommendations into practice.

9. Review

We assess progress and identify further improvements.

18.2 How long does a consulting assignment take?

There is no single answer.

A focused assignment may take days or weeks, while strategic planning, organizational transformation, outsourced credit control or institutional development may require several months.

The duration depends on:

• Scope
• Organization size
• Number of stakeholders
• Data availability
• Complexity
• Implementation requirements

18.3 How much does Mattan Consulting charge?

Professional fees depend on the nature, complexity and scope of the assignment.

Factors may include:

• Number of consultancy days
• Number of employees or locations
• Research requirements
• Deliverables
• Travel
• Training participants
• Implementation period
• Level of specialist expertise required

We can provide a proposal after understanding your requirements.

18.4 Does Mattan offer retainer arrangements?

Yes, where appropriate.

A consulting retainer can provide organizations with continuing access to professional advisory support without requiring a new engagement for every small issue.

This can be particularly useful for:

• SMEs
• Growing organizations
• Associations
• Companies without a full internal management advisory function

18.5 Can we start with a small assignment?

Yes.

A client can begin with a focused diagnostic or specific project before considering a broader engagement.

For example:

“Our receivables are increasing.”

We can begin with a receivables diagnostic.

“Our strategy is not being implemented.”

We can begin with a strategy implementation review.

“Our employees need development.”

We can begin with a Training Needs Assessment.

This provides a practical entry point without immediately committing to a large transformation programme.

19. WHY MATTAN CONSULTING LTD?

19.1 What makes Mattan Consulting different from other consultants?

Our philosophy is simple:

Consulting should create value, not merely produce documents.

We therefore focus on:

• Practical solutions
• Evidence-based recommendations
• Client participation
• Implementation
• Measurable outcomes
• Professional confidentiality
• Long-term organizational improvement

19.2 Do you provide recommendations that are difficult to implement?

Our objective is to make recommendations realistic.

A theoretically perfect recommendation that cannot be implemented is of limited value.

We therefore consider:

• Available resources
• Organizational culture
• Existing systems
• Staff capacity
• Financial implications
• Management capability
• Implementation constraints

19.3 Can Mattan work alongside our existing employees?

Yes.

Consulting does not necessarily mean replacing internal teams.

Our consultants can work alongside:

• Directors
• CEOs
• Managers
• HR teams
• Finance teams
• Credit-control teams
• Administrators
• Board committees

The objective is to strengthen internal capability rather than create unnecessary dependency.

20. QUESTIONS FOR POTENTIAL CLIENTS

20.1 We are not sure what service we need. Can you still help?

Yes.

You do not have to know the name of the solution before contacting us.

You can simply tell us:

“This is the problem we are experiencing.”

Our role is to help determine what is causing the problem and what type of intervention may be appropriate.

20.2 What if our problem is confidential?

We understand that consulting assignments can involve sensitive commercial, financial, employee or customer information.

Confidentiality and appropriate information-handling arrangements should form part of the engagement.

Where personal information is involved, data protection requirements should also be considered.

20.3 Can Mattan work with our lawyers, accountants or other consultants?

Yes.

Many organizational assignments require multidisciplinary expertise.

Mattan can work alongside other professional advisers where this improves the overall outcome for the client.

21. HOW DO WE GET STARTED?

21.1 What is the first step?

Simply contact Mattan Consulting and explain the challenge you are facing.

You do not need to prepare a perfect brief.

Tell us:

• What is happening?
• What have you tried?
• What outcome do you want?
• What is preventing you from achieving it?

We can then discuss the most appropriate way forward.

LET’S DISCUSS YOUR ORGANIZATION’S CHALLENGE

Your organization may not need another generic report. It may need clarity, structure, accountability and action.

Whether the challenge is strategic, operational, financial, organizational, human-resource related, governance-related or connected to receivables and debt recovery, Mattan Consulting Ltd can help you examine the issue systematically and identify practical next steps.